Improve customer experience with Aireforge Studio

intuitive are the leading travel technology supplier of the iVector reservation platform. They wanted to ensure they caught any performance issues before they impacted customers, whilst optimising the ‘health’ of their servers.  Using Aireforge Studio, they identified areas to troubleshoot in minutes. In hours, they’d made changes to improve usability. Now, they have a roadmap of improvements to make their application perform even better than before.

The Challenge

intuitive provide a complete reservation platform for Tour Operators, Online Travel Agents and Hotel Wholesalers. Their customers’ databases vary as much as they do – from value-for-money holidays that rely on high transactions, to low-volume, exclusive tours. But whatever the customer, the need is the same: fast, scalable and reliable applications.

Their approach to hosting and server management has always been to know about issues before they impacted customers, but they wanted to take this even further.

The Solution

intuitive’s Infrastructure team ran Aireforge Studio. Within minutes, the application identified areas to improve performance and reduce resource consumption.

They uncovered some significant optimisations very quickly, followed by performance and efficiency tweaks that will combine to improve the overall user experience. The team set to work going through the list of recommendations. Within a few clicks, they were able to make many enhancements, by using the in-app scripts.

Next, intuitive plan to use the recommendations to improve customer service. They’re also going to replace their manual list of regular customer health checks with Aireforge Studio’s as part of their workflow.

The Result

Happier customers.

By following in-app recommendations, intuitive significantly reduced a key query for within their holidays quote repricing function. This will result in time savings for their users and an improved experience for the end customer.

Increased data security and performance.

By following best practices, the team has further improved how they identify and resolve issues before they impact customers. They can be more proactive, adding value to the way their client’s data is managed and providing a great service. 

Better insight.

The team plan to use Aireforge Studio’s shared profile to provide a central overview of their databases. They have confidence to make changes because Aireforge Studio provides links to the resources backing their recommendations.

Photo by Glenn Carstens-Peters on Unsplash

Save time with Aireforge Studio: a case study

José Guay is an incredibly busy director at a software company. He uses Aireforge Studio to find issues with his client’s databases. By using in-app prioritization and suggestions, he can get results for his customers, in a smarter, faster way. This frees up time to spend it where he’s needed the most – providing expert advice and mentorship for his team.

The Challenge

José wears many hats at work – director, developer, account manager, mentor and database manager. He works at CSW Solutions, a full-service software development company. Their clients are diverse, ranging from Cultural Institutions to Financial Services.

His biggest test is accomplishing everything the team sets out to do. Their standards are high for their clients and they aim to excel in all areas. However, when managing such a variety of customers and services, it’s a constant balancing act. José is a SQL Server expert, but with so much to do, he doesn’t get as much time as he would like to keep on top of the latest technical changes.

The Solution

José uses Aireforge Studio to get a full overview of his client’s databases, fast. For companies with large estates, it gives him a quick understanding of what issues should be handled as a priority. This means he can handle his workload more strategically. He then uses the in-app suggestions combined with his own experience to implement solutions.

José also uses the application to conduct quarterly checks and reviews. This helps him standardize what’s checked regularly and ensures client’s estates are optimized in accordance with the latest updates to SQL Server.

The Result

Happier clients. By working more efficiently, José and his team can optimize databases even faster than before, with results that the customer can benefit from immediately.

More time. By standardizing some database tasks and using in-app knowledge rather than having to always rely on his own, José’s valuable experience can be focused elsewhere.

Increased innovation. The team can stay on top of the latest technical changes without having to spend hours researching through the in-app knowledge base.

Lead image courtesy of Unsplash.